Frequently

Asked

Questions

Find quick answers to all your questions here

FAQs

Here is a little help

Can’t find the answer you’re looking for? We’ve shared some of our most frequently asked questions to help you out!

You can use one of our prebuilt templates, or use our ETL to connect your data to your own template. 

Register and login to s.i.m.b.a to add the data source you need to report on, you can then connect the data source to your dashboard by finding the connector in Googles looker studio.

Looker Studio empowers users with enhanced customization options, improved visualization tools, and a more user-friendly interface, allowing for a more seamless and efficient data exploration and presentation experience.

Register and login to s.i.m.b.a to add the data source you need to report on, you can then connect the data source to your dashboard by finding the connector in Googles looker studio.

For technical support related to your Looker Studio dashboard, please reach out to our dedicated support team by submitting a ticket through our online support portal. Our experts are committed to assisting you promptly with any technical inquiries or challenges you may encounter, ensuring a seamless experience as you leverage the full capabilities of SIMBA and Looker Studio for your data visualization needs.

s.i.m.b.a prioritizes data security by implementing encryption protocols and access controls, ensuring that sensitive information is handled and transferred securely throughout the ETL workflow.

Your free trial spans 7 days, during which you gain full access to all data points available through our connector. Our platform offers complimentary default templates, structuring the most critical metrics to enable immediate reporting. These templates are fully customizable, allowing you to edit and include additional charts as needed. If you have not entered your billing details by the end of the 7-day trial, your reports will lose access to our database. Simply log into S.I.M.B.A, select a package, and your dashboard and platform connections will be promptly restored.

We employ JWT to encrypt all requests to and from the application. To safeguard against DDoS attacks, we utilize rate limiting and automatic IP address blocking. Access to our Data Lake is restricted to our most senior DevOps team members, and we use Google OAuth authentication tokens to validate access requests in Looker Studio. Our security protocols undergo regular audits to ensure maximum protection.

Your data is housed in our custom data warehouse, built on Amazon’s AWS infrastructure. AWS’s scalable and reliable infrastructure ensures that your ETL platform can efficiently handle large data volumes while delivering consistent performance.

We conduct daily backups of your data. The data we store is a duplicate of the data pulled from the original platform, meaning the source platform retains the original data. This allows for data recovery through a backfill at any time, providing multiple avenues to recover your data and ensuring peace of mind.

We strive to provide our clients with near real-time reporting. However, data freshness depends on the source platform. For instance, data from Google Analytics and Google Ads may take up to 12 hours to update due to the availability and freshness constraints of the platform itself.

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Available connections

We have over 100 common connections that are available out of the box & custom connections can be created for most applications

And much more!

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